General conditions of sale of tickets and access
The terms and conditions indicated below regulate the conditions of sale of tickets for the SUN AND SNOW WEEKEND event on April 1 to 3, 2022 promoted by the company Eventos y Espectáculos Culturales, AIE with NIF V-88.015.128 (the Organization) and organized by Serendipity Events SL, with Nif B-19.654.847, both domiciled at Calle Marques de Gerona 9 in Granada and email email@example.com, and both are registered in the Commercial Registry of Granada.
- Ticket types:
- 3 Days / 2 Nights Pass: Grants the right to access the day and night activities organized during the weekend of April 1 to 3, 2022.
- 3 Days / 2 Nights VIP Pass: Grants the right to access the day and night activities organized during the weekend of April 1 to 3, 2022.
- Day Ticket: Grants the right to access the day and night activities organized during the weekend of April 1 to 3, 2022 of the day purchased
1.7. Accreditation: It grants the right of access to all the professional activities of SUN AND SNOW WEEKEND as well as the day and night activities of the festival.
- Acquisition of tickets and admission to the venue
2.1. The distribution cost is not included in the ticket price, except at the festival box office. Each seller applies their own distribution cost. In the event of total or partial cancellation of SUN AND SNOW WEEKEND (except for fortuitous causes and / or force majeure and / or any other nature that, being beyond your control, recommended for reasons of security, prudence and / or risk for third parties, the cancellation of the Festival, in its entirety) the price of the tickets will be returned, excluding the distribution cost applied by the different sales channels from the return.
2.2. Tickets can only be purchased at points of sale expressly authorized by the Organization and once acquired, the amount will not be exchanged or refunded, except in cases of cancellation by SUN AND SNOW WEEKEND. Any ticket that is amended, broken, or with signs of falsification, will authorize the Organization to deprive its bearer of access to the area of concerts and activities.
2.3. The Organization is not responsible for tickets that have not been purchased at official points of sale.
2.4. Once the purchase is made, no changes are allowed.
2.5 The entry will be valid in digital format as long as the QR or bar codes are legible and its acquisition can be justified if required.
2.6. The Organization warns that it has implemented technical procedures capable of detecting any photocopied or falsified entry. The Organization will have the right to deny access to the venue of the ticket holder in case of detecting any anomaly in it. The detection of any fraudulent use of the home printing tool will be prosecuted in accordance with current legislation, including criminal liability.
3.1. Pass / VIP Pass / Accreditation / One-Day SUN AND SNOW WEEKEND Ticket: A bracelet will be worn upon arrival at the festival. The Organization will not be responsible for the state of conservation of the bracelet, the attendant being the responsibility of its care and conservation. Manipulated, damaged or broken wristbands are not allowed and in case of temporary abandonment of the enclosure it will have to be kept in order to gain access again.
- Admission rights
4.1. The Organization reserves the right of admission to those people who rationally can be presumed to involve a risk situation and especially to the holder of a ticket in case of detecting any anomaly or falsification. The detection of any fraudulent use of the ticket will be prosecuted in accordance with current legislation.
4.2. For security reasons, you will not be allowed to enter the SUN AND SNOW WEEKEND venues with suitcases and large bags, large backpacks, professional cameras, food and drinks. It will be possible to access with smaller packages, such as bags or small backpacks and with helmets.
Other objects with which it is not allowed to enter the festival venues are: aerosols, drones, laser pointers, selfie sticks and sharp objects. Attendees may be registered in accordance with current legislation, not allowing the entry of objects that may be considered dangerous by the Organization or prohibited by regulations.
4.3. It is not allowed to enter the SUN AND SNOW WEEKEND venue with food or drink.
4.4. Any attendee, even once they have entered the venue, may be expelled without the right to any reimbursement, for contravening the instructions of The Organization’s staff, for causing a disturbance, carrying or consuming drugs, or for apparent or potential intoxication states, taking personal responsibility and in any case of their own actions and omissions that could cause third parties or damage to things.
5.1. Minors between 16 and 17 years of age may access the spaces provided in SUN AND SNOW WEEKEND, the consumption of alcohol and tobacco being prohibited in any case and being able to proceed to the expulsion of the minor who violates these prohibitions. The Festival Organization reserves the right to request the national identity document or passport that proves the age of the attendee at the entrance to the venue or later within it.
5.2. Minors under 16 years of age may access the SUN AND SNOW WEEKEND daytime venue, provided they are accompanied by their parent or legal guardian *. Parents or guardians must fill out this “letter of authorization and responsibility for access by minors” and carry it with them at all times. The Festival Organization reserves the right to request the aforementioned letter of authorization at any time. In no case will children under 16 years of age be allowed to enter the night area located in the Parque del Mirlo Blanco.
*Minors from 14 years old must pay entrance.
- Prohibition of the use of tickets for advertising purposes
Possession of the ticket does not give the right to use it for advertising, marketing or promotional purposes. Its improper use will oblige the advertiser and / or unauthorized user to pay a penalty equivalent to one hundred times the price of the highest ticket for the event, without prejudice to subsequent claims for general damages. Likewise, the entry detected that violates this prohibition may be requisitioned, being canceled immediately.
- Particular conditions of sale
If the purchase was made through any of the platforms authorized by the organization, the particular conditions of the purchase can be seen in its online stores.
- Alteration or suspension of the festival
8.1. The Organization reserves the right at any time to alter, modify or suspend the SUN AND SNOW WEEKEND program.
8.2. The Organization will make its best efforts to avoid the inconveniences that the modification or suspension of SUN AND SNOW WEEKEND may entail through, for example, the restructuring of the operating hours, or by the prohibition by the Government authorities for health or safety issues. overwhelming force.
8.3.The total or partial cancellation of SUN AND SNOW WEEKEND due to fortuitous causes and / or force majeure and / or any other that, being beyond its control, recommended for reasons of security, prudence and / or risk for third parties, the Cancellation of the Festival will not give rise to a refund of the entrance fee, the organization reserving the right to modify or alter the program, in the event that an artist cancels their performance unilaterally.
- Intellectual property rights and image
9.1. All image and intellectual property rights derived, directly or indirectly, from artistic presentations or any other that may give rise to the celebration of SUN AND SNOW WEEKEND are reserved, the capture, filming or recording of images or sounds without being strictly prohibited. the prior written authorization of the organizer.
9.2. The attending public consents to their appearance in images taken by any type of medium for their subsequent informative, promotional and / or commercial dissemination of SUN AND SNOW WEEKEND and authorizes their use. Images can appear in any medium and medium throughout the world and indefinitely.
- Complaint forms
The Organizer will have complaint forms available to the public of SUN AND SNOW WEEKEND in the places provided by current regulations in case they request them.
- Privacy and data protection
- Legal reserve
The Organization will be entitled to take the legal measures, both civil and criminal, that it deems appropriate against those responsible for any attempted fraud, raid and / or damage caused to the Organization, directly or indirectly.
- Applicable legislation and competent courts
These conditions will be regulated by the applicable Spanish legislation. When the applicable legislation allows the parties to choose the jurisdiction, the parties, expressly waiving any other that may correspond to them, agree to submit the knowledge of the differences that may arise from the interpretation or application of these conditions to the courts and tribunals of the city of Barcelona without prejudice to the rights of the consumer who may claim before the courts of his domicile.